Legal
Privacy Policy
This Privacy Policy explains how Mac & Co Lending (LuLu Avenue Pty Ltd trading as Mac & Co Lending) collects, uses, discloses and protects your personal information. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
The information we collect
We may collect personal information you provide to us, including your name, contact details, financial and employment information, and any other details relevant to a loan enquiry or application. We collect this information directly from you, for example when you contact us, complete an enquiry form, or engage our services.
How we use your information
We use your personal information to respond to your enquiry, assess and arrange finance on your behalf, compare options across a panel of lenders, comply with our legal and regulatory obligations, and to maintain our relationship with you. We will only use your information for the purpose it was collected, a related purpose you would reasonably expect, or where you have consented.
Disclosure of your information
To arrange finance, we may disclose your personal information to lenders, aggregators, insurers, valuers, our licensee, and other service providers involved in your application. We will not sell your personal information. Where we disclose information to third parties, we take reasonable steps to ensure it is handled in line with the Australian Privacy Principles.
Keeping your information secure
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. We retain your information only for as long as necessary to provide our services and to meet our legal obligations, after which it is securely destroyed or de-identified.
Access, correction and complaints
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. If you have a concern or complaint about how we have handled your personal information, please contact us and we will respond within a reasonable timeframe. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch:
- Phone: 0403 988 325
- Email: renaee@macandcolending.com
This policy may be updated from time to time. Any changes will be published on this page.